Борис Шпирт. Отчаянные аккаунт менеджеры: Как работать с клиентами без стресса и проблем

Friends, hello. You are on the channel Writing people with bones Dubrovin. Today we have an amazing guest, Boris Shpirt. Boris is not only a customer service expert, but also a bestselling author. Account Hello. When hello hello. Bestselling author. Desperate account managers. Not to be confused with Desperate Housewives. Or there is another name for it:

Desperate Housewives. Yes, I was inspired by that. Frankly speaking, he actually stole this name. very clickable, yes, yes, because it immediately reveals a lot of problems. Well, now I’ll announce what our conversation will be about here . Moreover, when I was thinking about how to announce it, I came up with this idea,

I will read it directly, how to build the most wonderful relationships with clients, because from this word “ most wonderful” many pleasant consequences for business follow. In fact, there are pleasant consequences for both clients and employees, yes. And also, friends, I want to announce that at the end of the video there will be a gift for all

viewers from the Topshirincenter company. This is the company that created the executive sharing service in 1919 . Well, in particular, what can now be seen in advertising as rentaropa. Boris, I'd like to start by asking you a question that's traditional for our channel : how does your book change people's lives on a large scale? I don't

want to spread myself too thin. In general, this book is about partnership, about communicating with the client as an equal, communicating out of a desire to help them, out of a desire to solve their problems, their tasks, and at the same time not going into what I even call a service mode in the book, yes, when you stand on your