Módulo VIII 4 Tipología de Servicio al Cliente 2

Okay guys, so we're talking about what we need to consider to maintain excellent customer service, right? Well, he says that we need to increase customer loyalty, and he explained to them that it doesn't necessarily have to be about always having new, new, new customers, but rather how we are going to have strategies to

retain the customers who are currently with us, right? How important is this? Improve your reputation. Look at this carefully. It says that providing excellent customer service is reflected in your reputation. In fact, 72% of consumers will share a positive experience with six people. Listen. And that's true. For example, if we order chicken for delivery right now, right? We

all enjoyed it and liked it, so we're going to share it with six more people. Look, we bought chicken at such and such a place, it arrived super fast, hot, crispy and with all the properties of the product. So, you see how important it is to take care of our reputation. Look at

the case of the virtual learning center that achieved a 97% satisfaction rate among its 14 million students. This is a platform from a university in the United States that offers the best response times to those providing support by using a ticketing tool, i.e., a help center. They changed UDEMI's support relationship with students and employees. In other words,

they improved their reputation when they started listening to what the students wanted, who in this case were the clients of this university, and thus improved sales, right? And that's precisely what we're going to talk about, then, regarding the increase in sales. He says that according to Bike Company, companies that provide their customers with excellent