Módulo VIII 1 Qué es el Servicio Al Cliente

Today we want to challenge you. Yes, we challenge you if you want to be the best engineer working in one of the best car factories in the world. We challenge you, who want to be a doctor, to find a vaccine that will change the history of humanity. We also challenge you who dream of

achieving three Michelin stars for Honduras. Yes, we challenge you too, you who long to bring your analytical talent to a multinational company . We challenge you to change this moment and make the most of it. We want you to be a part of this. That's why we will support you and give you everything you

need to achieve your dreams and goals. We have the best , newest, and most innovative programs. We have a solid platform for you to study all our courses, but you know what, we don't just want to say it, we want you to experience it with us. We want to challenge the future together now, you and us.

Hello, it's a pleasure to greet you. This is a continuation of the diploma in skills and abilities for social and professional development. I am in charge of teaching, or rather starting, module eight, the one on customer service, and the topic I am going to cover today is customer service, and I introduce myself, my name is Enrique

Jovel Rivas, I am a teacher at Unitec in both the postgraduate and undergraduate areas. And it will be a pleasure to share with you this important topic, which is customer service, and which today has become indispensable for companies, something extremely important that they cannot fail to do well if they want to continue

competing in the business world, whether in Honduras or in the world. Customer service is the key to customer retention. To get into detail, the first thing we need to establish is what we mean when we talk about customer service. We often tend to confuse customer service with that personal interaction between the company manager and the customer who is