Co zrobić gdy czeka Cię trudna rozmowa z Klientem? Jak zapanować nad emocjami?

What would you do? Hi,

today I'll tell you about an inconspicuous technique used by negotiators, psychologists, therapists, and the well-known Wolf of Wall Street, Jordan Belfort. [Music] To illustrate the technique, a fragment of the Walt Disney animation "Inside Out" will be perfect. I invite you to see everything. We just need to go back to the headquarters. A

trip.

When you're waiting at the station, and I'm sorry they

took the rocket away, they threw away something you loved. It disappeared forever. Sad, you're making it worse. I'm sorry, but she's the only one left. You've definitely had some great adventures. We went back in time for the first time. We even ate a second breakfast. Wonderful, and I'm sure you like it. [Music]

[Music] I feel better. Let's go. The station is in that direction. Unlike joy, sad. First, he caught it, and then he named the emotions. He senses them in this context. Then she continued with the same emotional tension, respectfully naming the elephant's emotions, and not how it was connected to them. The pain was there, as

you saw. Very effective joy. She wanted to do it differently. She wanted to achieve the same effect. She used weak techniques on the elephant's sadness, exactly as many people do. This means joking, inappropriate energy, imposing a different point of view, negating or ignoring the emotional state. All of this leads to these people becoming withdrawn. The problem escalates,